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Website Privacy and Cookie Policy

This privacy and cookie policy (the “Privacy and Cookie Policy”) applies to information collected and processed via the website (the “Website”) and associated website customer service channels. We take your privacy very seriously and therefore want you to know how your data is collected, used, shared and stored. The Website is owned and operated by HAITCH LLC., a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 1701093.

By visiting the Website or supplying information through its website platform and service channels, you are consenting to comply with the terms of use and other practices described in the Privacy and Cookie Policy and in the Website Terms and Conditions []. Please note that our Privacy & Cookie Policy is subject to updates and as a result you will be bound by the most recent policy appearing on our Website. It is therefore your responsibility to continue to check our Privacy and Cookie Policy in the event of any updates.

Information we may collect

We collect information supplied by you through the Website or through any of our Website customer service channels including on the phone, via email and other communication channels. We also collect information when you visit our Website or from third parties authorised to share your information with us. We may collect some of this information even if you are not a registered user This information may include:

  • Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality and purchasing choices;
  • website statistical information such as: your location, the URL you use to access the Website, browser or device type, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on;
  • transactional information such as: orders you placed, items you purchased, date and time of order as well as orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items
  • information from third parties such as: couriers, payment providers
  • information you supply to us via online or offline surveys, competitions or product registration

Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorised partners who are responsible for ensuring that your payment details remain secure during the payment process.

Where you provide the information of a third party to us, you are confirming that you have their consent to do so.

How we use information

We (and/or the entities or companies listed in the “Who may we share information with” section below) may use your information: :

  • for any purpose associated with the processing or fulfillment of your order or to provide any service you request from us
  • to verify and execute financial transactions you make through the Website, including procuring credit checks or performing fraud detection
  • to assist you with your customer service queries or provide information you have requested to manage your account
  • to provide you with a personalized or improved shopping experience
  • for analytical or statistical purposes
  • for marketing purposes including sending you newsletters or promotional information about us and our
  • partners unless you have opted out of receiving such communications
  • to improve our service offering or Website
  • to combine it with information we already hold lawfully through other sources
  • to protect our rights, safety or the safety of others including for fraud prevention
  • for any purpose required by law or regulation
Who may we share information with

We may share your information with any of the following:

  • carefully selected third parties with whom we have a relationship and who may contact you or utilise your data only for reasons agreed with us beforehand, including advertising and marketing.
  • service providers who perform services on our behalf, such as: payment processing, information technology, Website maintenance, surveys and market research, warehousing and logistics, couriers, advertising and marketing or any service required to process your order
  • our professional services providers such as: legal, audit, financial and insurance advisers
  • any assignee, successor operator or prospective purchaser of the Website or us
  • any legal, regulatory, law enforcement, government or municipal bodies
  • any gift recipient or provider of any warranty in relation to your order

Our Website uses cookies (very small files that are sent by us to your computer and / or other access devices) and other similar technologies which we can access when you visit our Website in the future.

There are four types of cookies:

Website functionality cookies

These cookies enable you to browse the Website and use our features such as shopping baskets

Website analytics cookies

We use these cookies to measure and analyse how our customers use the Website. This allows us to continuously improve our Website and your shopping experience.

Customer preference cookies

When browsing or shopping online, the Website will remember your preferences (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting cookies or advertising cookies

These cookies are used to deliver advertisements? relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our Website you agree that we can place these types of cookies on your device and access them whenever you visit the Website.

If you wish to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies, you may not be able to access certain areas or features of our Website.

Google Analytics

The Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the Website analyse how visitors use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for website operators, and providing other services relating to Website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Contacting Us and Opting Out of certain communications

If you have any queries about this Privacy and Cookie Policy, you can email us on [email protected] When you first register with us you will be able to choose whether or not you would like to receive marketing communications from us or from our carefully selected third parties. Whenever you receive a marketing communication or newsletter from us (which may be by email, SMS, push notification, telephone or direct mail), you will be given the option to unsubscribe. You can inform us at any time and at no cost if you no longer wish to receive such information by sending us an e-mail at [email protected]. In addition you can change your marketing preferences at any time by contacting us as described above.

You may also request rectification of any incorrect data displayed in your online account by contacting us or in certain cases, you may be able to directly amend certain information online.

Measures we put in place to protect your data

Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer (SSL) technology. It is your responsibility to keep any Website passwords or login codes issued to you, or chosen by you, confidential.

We have implemented various steps to safeguard the integrity of our information technology infrastructure, including by implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of the Website as part of our continuing commitment to the security of electronic content and of the electronic transmission of information. Despite such efforts, generally, the transmission of information via the internet is not completely secure and its security can never be guaranteed. Any transmission of data via our Website is therefore carried out at your own risk. Your data may be transferred to, and stored in or outside the United Arab Emirates. In submitting your data to us and by using our Website, you acknowledge that your data may be sent to countries with differing levels of laws in the field of personal data protection. We require all third parties to whom any personal data is disclosed to keep it secure, treat it as confidential, and use it only for the purposes agreed with us.

Third Party Websites

This Privacy and Cookie Policy does not apply to third party websites to which the Website may link and we are not responsible for the privacy and cookie practices of those websites or for any information you submit to those websites via the Website. Please be sure to read their privacy and cookie policies separately to ensure you are
comfortable with what they have set out.

Your rights concerning your Personal Information

In accordance with applicable law, you have the right to request access to the personal data that we hold on you, to have any errors in that information corrected, to request that the personal data is deleted as well as to object, on request and free of charge, to the processing of your personal data for direct marketing purposes. If you have any queries about this, you can email us on [email protected]. We will address your queries in accordance with the regime established by the applicable legislation.