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2018-09-12 04:54:58

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Customer Terms & Conditions

  • 1. Our Terms & Conditions

    The provisions listed hereunder stipulate the terms and conditions (the “Terms and Conditions”) that apply to your access and use of our website www.haitchforhandmade.com, and any of our related online platforms and services. By using our website and ordering products on our website, you represent that you have fully and unconditionally read, agreed to adhere to and comply with these Terms and Conditions.

    We may, from time to time, amend these Terms and Conditions at our sole discretion. By using this Website after any such amendments, you agree to comply with, and be bound by, the new Terms and Conditions, as changed.

    The use of the terms “we”, “us”, “our”, “haitchforhandmade.com”, the “Website”, “Haitch”, “our online platform”, or “our online marketplace” shall refer to HAITCH LLC.

    The use of the terms “you” or “your” refers to any individual accessing and using our website, and/or to any customer using our services.

  • 2. About Us

    HAITCH LLC is an online marketplace that allows third party sellers (the “Seller(s)) to post and sell their products (the “Item(s)”): We are here to connect you with those selected hand making companies and individual sellers who are namely artists, makers and designers.

    Haitch is based in the UAE and operates under business licence number 1701093.

  • 3. About our Services

    We operate as an online platform where you can view, purchase and pay for the items listed by the Sellers. We act as the intermediary between you and the Seller and as a payment gateway for the purchase of the Items. Therefore, we are not responsible for the authenticity, quality, shipment, delivery of the purchased Item. This is the sole liability of the Seller.

  • 4. About our Products

    • i. Handmade

      The Items listed on HAITCH are handmade or handcrafted, which means that they either use, or originate from, handcrafted techniques such as painting, printing, sculpting, jewellery making, metalsmithing, furniture makers, wood turning, glassblowing, ceramicists and leather making, textile making, cobbling, milliners and so on.

    • ii. Made to order

      We take great care to ensure that the image(s) of the Items that are posted on our Website are presented as accurately as possible. However, due to the nature of handmade items, particularly in the case of ‘made to order’ purchases, you should allow for there to be slight variations between the items received and the image of the item displayed on the Website.

    • iii. Product information

      Our Sellers are committed to providing you with accurate information about the Items; if, however, discrepancies exist between the product information displayed on the Website and the item received, please raise an enquiry at https://haitchforhandmade.com/index.php/customer/

    • iv. Wholesale purchase

      Business to business or wholesale orders are defined by bulk, commissioned and or collaborative projects with respective businesses. Wholesale orders must be requested through the wholesale enquiry form, after which they will be validated in terms of volume, timeframe and expectation.

      You can access our wholesale enquiry form here: https://haitchforhandmade.com/index.php/wholesale.html

      Discounts, if any, will be assessed and agreed on by the Seller, after which invoices will be drawn up.

      You understand and agree that wholesale orders are non-refundable. Please refer to the Return and Refund section below.

      For the purpose of this provision and all other provisions contained in these Terms and Conditions, the term “wholesale” shall refer to any order of the same item exceeding 10 or more units of the same item.

    • v. Business or Commercial use

      You must not resell the Items you have purchased from HAITCH, unless you have been granted prior consent. We will not be liable for any items used for commercial / business purposes.

    • vi. Customisation

      The customisation process enables you to either customise or commission an eligible Item to your liking and based on your preferences. Once you have made a request, it will be validated by the respective Seller. Once you have agreed to the final customized version of the Item, a new item will be set up for you for which you can place an order.

      Due to the nature of a customised Item, you understand and agree that upon placing your order and receiving a confirmation email that your order has been accepted, you will be unable to cancel or return it. Please refer to the Cancelation, Return, Refund & Exchange policies below.

    • vii. Bespoke Items

      Bespoke items are items which are one off pieces and are not available for purchase elsewhere. Upon purchasing this Item, you understand that a remake or repurchase option will not be available as there is only one piece in existence.

    • viii. Ethical sourcing

      Our brand’s ethos is authenticity, transparency and ethical sourcing. We work alongside Sellers who ethically source their materials, whose work is ethically handmade, or who use hand making techniques. We set out that our sellers work to the standard we uphold as a brand. This includes basic human rights are met i.e. labour and working conditions that meet the health and safety standards, rights of pay, working hours and other regulations of the countries in which they are located.

      It is not always possible to obtain full transparency of the activities that are undertaken by our Sellers, however we will do our best to ensure that ethical conduct is adhered to.

  • 5. Purchase & Order

    We will guide you through the process of placing an order on the Website. You place your order for Items from the Website by clicking on the ‘Purchase Now’ button at the end of the online order process.

    Once this is completed, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order.

    Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out below, the contract between you and Haitch will take place if and when you receive an email from us notifying you that the Items have been dispatched to you.

    Haitch reserves the right not to accept your order if (i) an item you have ordered is out of stock, (ii) your card is due to expire within of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

    Upon completion of your payment with us, you will receive a receipt both on the HAITCH website and by email confirming your purchase.

  • 6. Payment

    Purchase of items through our Website can only be made via the offered payment options such as bank transfers, exceptions may be made but this requires the submission of a special request via our ‘Contact us’ form.

    The payment must be made with a valid credit card, simultaneously upon placing the order on the Website. You hereby accept that an additional amount may be charged by the bank for purchases made using international cards.

  • 7. Order cancellations

    • i. Cancelling your order

      You may cancel your order only before it has been produced or dispatched, beyond this stage you will be unable to cancel your order. This is likely to be within 1-2 days of placing your order.

    • ii. HAITCH cancelling your order

      We reserve the right to cancel any orders, however there are preventative steps to ensure this does not occur. In the unlikely event of stock shortages, we may cancel your order. Your order may also be cancelled due to unforeseen circumstances. If any of the above scenarios concern you, you will be informed about this as soon as practically possible.

  • 8. Delivery by the Seller

    You understand and agree that the delivery of the purchased Item is the responsibility of the Seller and the courier company the Seller has selected. Haitch is not and will not be held liable for late or non-delivery of the Items. Accordingly, any follow-up with respect to the delivery must be addressed directly to the courier company.

    The delivery of your Item will take place once the Item is made or ready, and is available for shipping. You will be notified by the designated courier when the item is available for shipping.

    The delivery time stated on the Item details page relates to both the making/ production time as well as the delivery time.

    The country of origin refers to where the Items will be shipped from.

    If you have placed an order for multiple Sellers, your Items will arrive when they are ready and available and will be shipped accordingly, thus you accept that one order may be completed in several deliveries. All new orders are deemed separate and each is treated individually.

    Import and duty regulations

    As the goods will be imported globally, standard import taxes and duties might apply, however you will not be charged for these post-delivery. These charges are incorporated into the prices displayed on the Website. Please note your items may have been opened by UAE customs prior to delivery.

  • 9. Return, Refund and Exchange

    Return and refund policies are determined by the Sellers, on the Item details page on the Website.

    Items that are eligible for returns are fully refundable within a 15-working day period from the day the Seller receives the returned Item.

    Please note that any purchased Item which has been customised is non-refundable. Wholesale purchases are refundable at the discretion of the Seller.

    We allow for exchanges however, an Item may only be exchanged with a similar Item from the same Seller; item exchanges are limited to colour and size variants of the same price.

  • 10. Use of our Website

    • i. Using our Information

      You acknowledge and agree that copyright on all of the material and content on this Website belong exclusively to Haitch, and are protected by copyright, trademark, patent and other intellectual property laws. This material and content includes but is not limited to imagery, video media, marketing, product material, and brand related content such as brand logos.

      Any unauthorized use of the Website or of any content of the website, including but not limited to website links and URLs, is a violation of the applicable laws and the present terms and conditions. We reserve the right to forbid use of our website’s links.

      You acknowledge and agree that the Website does not grant any express or implied permission to copy, publish, distribute, reproduce, exploit, download, modify or otherwise use in any form including electronic copying any of the content found on the Website, without the express permission of the Company.

    • ii. Website outage and hacking

      We will not be liable for any interruptions, unavailability or inaccessibility in the service of the website.

      It is an offence to access and use our website for the purpose of causing damage, corruption and / or impact to our products, services and sellers. This includes using Viruses, Trojans, Worms, Logic bombs or any such harmful material. You must not attempt to hack or hack our website by using unauthorised access, this includes access to our server, database files and any such activity.

  • 11. Promotional activity

    Promotional activity which may be a price cut, multi buy, spend and save, or a competition will carry specific Terms and Conditions depending upon the specific offer. You must thoroughly read the Terms and Conditions of each promotion prior to making any purchase.

  • 12. Joining Discount

    Upon registering and creating an account you will be able to redeem your 10% off code, stated on the site. This is applicable for one use only on your first purchase with us. You must have a login account in order to avail yourself the offer. The code must be entered in the promotional box displayed within your basket, you can access this by accessing 'view shopping cart'. If your order is cancelled or has been refunded, you will be eligibled to request a new code which will differ from the one you were initially given via our 'need help' form. Exclusions may apply on selected items this includes furniture and large sculptural art.

  • 13. Privacy Policy and Data Protection

    Please refer to our Website Privacy and Cookie Policy for information about our privacy policy, this includes information about how we obtain your data. Please note that by using our website, you agree to comply with the policy set out in the aforementioned section.

  • 14. Warranty Disclaimer

    You use the Website and the services at your own risk.

    The Website disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of or in any way related to (a) any errors in or omissions from this Website and the services, (b) third party communications, (c) any third-party websites or content directly or indirectly accessed through links in the Website, (d) your use of the site or the services, or your use of any equipment or software in connection with the site or the services.

  • 15. Limitation of Liability

    Neither the Website nor any of its affiliates, parents, subsidiaries, directors, shareholders, employees or agents shall be liable for any loss, injury, claim, liability, or damage of any kind resulting from your use of the Website, any facts or opinions appearing thereon, or the services.

    If any claims are filed against the Website by third parties, a downloader, a photographer, videographer, Content Supplier as a result of a violation of the User’s duty and/or misuse of the Website and its content, the User shall fully indemnify the Website and/or the Company on first demand from and against all and any liability and costs, including litigation costs and any compensation payable.

    You acknowledge and agree that the Website shall not be liable for any special, direct, indirect, incidental, punitive or consequential damages of any kind whatsoever (including, without limitation, attorneys’ fees) in any way due to, resulting from, or arising in connection with the use of or inability to use the Website or services.


16. Win An Accessory Competition

  1. The promoter is: HAITCH LLC
  2. The competition is open to residents of the UAE aged 18 years.
  3. There is no entry fee and no purchase necessary to enter this competition.
  4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  5. Route to entry for the competition and details of how to enter is via Facebook
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be determined by HAITCH. After this date no further entries are permitted to enter the competition.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:

     I.         HAITCH LLC reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

   II.         The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

 III.         The prize is as follows:

 IV.         The prize is a choice of any fashion accessory or jewellery item to the value of 1,500 AED to be redeemed on the site as a coupon, no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

   V.         Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.

 VI.         [as a result of a popular vote conducted via social media sites as measured and recorded and verified by Promoter and or its agents].

  1. The winner will be notified by email and/or mobile number provided on entering the competition within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  2. The promoter will notify the winner when and where the prize can be collected / is delivered.

 IX.         The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

   X.         By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

 XI.         The competition and these terms and conditions will be governed by [UAE] law and any disputes will be subject to the exclusive jurisdiction of the courts of the [UAE].

  1. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UAE] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  2. Entry into the competition will be deemed as acceptance of these terms and conditions.
  3. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing your information to HAITCH LLC and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://haitchforhandmade.com/privacy


17. 250 AED Gift 
This promotion can be availed using a coupon and offers a 250 AED voucher, when you spend 1,500 AED or more on Jewellery items from this category based on communication from our Affiliate partner. The offer is applicable when you buy multiple items to the value of 1,500 AED as long as a jewellery item is in your basket. This promotion cannot be used in conjunction with any other promotion. This offer is can not be availed on previous orders. This offer may end suddenly without prior notice, in which case the code cannot be used. Applicable for customers based in the UAE.